Contact information

Contact Information Policy

Last updated: April 24, 2025

At Empathy Motives, we’re committed to clear, open, and respectful communication with our community. Below is how we handle inquiries and support requests.

1. How to Reach Us
- **Email:** officialempathystudios@gmail.com
  Our support team is available Monday–Friday. We typically respond within 24 hours.

- **Social Media:**  
  Instagram: @empathy.motives 
  TikTok: @empathy.motives
  While we monitor messages, all order-related issues must go through email for tracking purposes.

2. What We Can Help With
- Order status updates
- Size or product questions
- Issues with delivery or defects
- Policy clarifications

3. What We Don’t Support via Contact
- Return or refund requests for pre-order items (see our Return Policy)
- Requests outside the scope of your original purchase (e.g., collaborations, marketing pitches, etc. must go through proper channels)

4. Respectful Communication
We value mutual respect. Abusive or inappropriate communication may result in your inquiry being closed without response.

Contact us anytime—we’re here to help and keep you in the loop.

– The Empathy Motives Team